Download and read online Managing Assertively How to Improve Your People Skills in PDF and EPUB A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to: * Use eight building blocks to become a more effective manager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance team building * Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations * By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.
Download and read online Improve Your People Skills in PDF and EPUB In this highly successful mini-encyclopedia on essential people skills, Peter Honey provides clear, concrete advice on how to: - assert yourself, empower others and satisfy customers - cut through game-playing and hidden agendas - release creativity, generate ideas and build on them to solve problems - prevent anger, boredom, guilt and other unwanted feelings - praise, criticise and negotiate more effectively - cope with conflict, bullies and (your own and others) resistance to change. Also includes a powerful diagnostic quiz to focus your thinking on the best places to start.
Download and read online Listening in PDF and EPUB A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to: * Eliminate distractions and improve your concentration on what is being said * Locate key words, phrases, and ideas while listening * Cut through your own listening biases * Interpret body language clues * Ask constructive, nonthreatening questions that elicit real information * Get others to listen to you * Master a whole range of listening skills that you can use on the job and in your personal life Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.
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Download and read online The Probation and Parole Treatment Planner in PDF and EPUB The Probation and Parole Treatment Planner provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal review agencies Saves you hours of time-consuming paperwork, yet offers the freedom to develop customized treatment plans for clients on parole or probation Organized around 29 main presenting problems, from probation/parole noncompliance and vocational deficits to violent aggressive behavior and childhood trauma, abuse, and neglect Over 1,000 well-crafted, clear statements describe the behavioral manifestations of each relational problem, long-term goals, short-term objectives, and clinically tested treatment options Easy-to-use reference format helps locate treatment plan components by behavioral problem or DSM-IV-TR(TM) diagnosis Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies (including HCFA, JCAHO, and NCQA)
Download and read online The Probation and Parole Treatment Planner with DSM 5 Updates in PDF and EPUB This timesaving resource features: Treatment plan components for 30 behaviorally based presenting problems Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options A step-by-step guide to writing treatment plans that meet the requirements of most insurance companies and third-party payors The Probation and Parole Treatment Planner provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal review agencies. Saves you hours of time-consuming paperwork, yet offers the freedom to develop customized treatment plans for clients on parole or probation Organized around 30 main presenting problems, from probation/parole noncompliance and vocational deficits to violent aggressive behavior and childhood trauma, abuse, and neglect Over 1,000 well-crafted, clear statements describe the behavioral manifestations of each relational problem, long-term goals, short-term objectives, and clinically tested treatment options Easy-to-use reference format helps locate treatment plan components by behavioral problem or DSM-5™ diagnosis Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies (including HCFA, TJC, and NCQA)
Download and read online Managing Shyness in PDF and EPUB Managing Shyness approaches the issues related to shyness in a unique manner. Our experiences lead us to believe that shyness varies greatly among its victims, and that overcoming it rarely if ever occurs completely. Our book focuses on the major issues and the reader can choose which ones are the most important issues for them. The chapters stand by themselves so that one can select only those chapters appropriate for them individually. Robert L. Dingman is Professor Emeritus at Marshall University. He retired in 1996. He is a National Certified Counselor and is licensed as a Mental Health Counselor in West Virginia. He is past president of the American Association of State Counseling Boards and has been a volunteer disaster mental health worker, trainer and administrator for the American Red Cross. His master's degree in counseling is from Wayne State University as is his doctorate in counseling. John W. Bloom is Professor Emeritus at Butler University, Indianapolis, Indiana. He is a National Certified Counselor and is licensed as an Indiana Licensed Mental Health Counselor. He served the board of directors of the American Counseling Association and the American School Counselor Association and is past chair of the board of the National Board for Certified Counselors. His master's degree in counseling is from Miami University. His doctorate in counseling is from Purdue University.
Download and read online What Your Boss Doesn t Tell You Until It s Too Late in PDF and EPUB A practical plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions. Original. 25,000 first printing.
Download and read online Clinical Delegation Skills in PDF and EPUB Clinical Delegation Skills, A Handbook for Professional Practice, Third Edition will help readers better understand delegation skills and apply them effectively in their own clinical setting. Practical, easy to read, and full of checkpoints and exercises, this renowned text will teach you about the world of professional health care roles and accountability, as well as how to communicate effectively, provide feedback, handle conflict, and address your own leadership strengths and weaknesses.
Download and read online Key Concepts in Business Practice in PDF and EPUB Key Concepts in Business Practice is one of a range of comprehensive glossaries with entries arranged alphabetically for easy reference. All major concepts, terms, theories and theorists are incorporated and cross-referenced. Additional reading and Internet research opportunities are identified. More complex terminology is made clearer with numerous diagrams and illustrations. With over 500 key terms defined, the book represents a comprehensive must-have reference for anyone studying a business-related course or those simply wishing to understand what business practice is all about. It will be especially useful as a revision aid.
Download and read online Enlightened Office Politics in PDF and EPUB In the world of office politics, it's play or be played. Enlightened Office Politics proves it's possible to play to win -- and still keep a clear conscience.
Download and read online Organization Development for Facility Managers in PDF and EPUB "Organization development is not just a murky, high-end concept for staff in human resources. In reality, it’s a set of powerful tools for building and strengthening any department -- including facilities management. What’s more, there are certain characteristics that are common to successful and effective FM organizations. Now, the well-known consultant Stormy Friday has devised an original, easy-to-follow blueprint for applying the best ideas in organization development (OD) specifically to the FM arena. Put it to use and you’ll increase your department’s performance, morale, and sustainability -- while equipping you and your staff with the skills and knowledge to make FM a strategic player in fulfilling your company’s long-term goals. This clearly written book is organized around seven crucial ""DNA links,"" or building blocks for designing and developing a high-performance department. Within each link, the author outlines a set of OD skills for you to develop and apply, as well as practical tools and techniques and revealing case studies of OD at work in an FM environment (Dow Corning Corporation, Adaptec, Applied Physics Laboratory, and more). The DNA links are: 1. Leadership: FM managers often overlook the impact of their leadership on an FM organization. This book helps you focus on the skills you need to create a fully engaged workforce, where risk-taking, innovation, and strategic thinking are everyday occurrences. 2. Individuals: Without people, you don’t have an FM department -- and you need to know how individuals think, what motivates them, and how to use that knowledge to positively influence their behavior. You’ll find valuable insights into what makes people tick inside. 3. Groups: How do you distribute work -- to individuals or groups? This book shows you how to make the best decision based on an informed understanding of individual versus group behavior, and whether or not group process will effectively accomplish your organization’s goals. 4. Culture: Corporate culture profoundly influences the development of an FM department, and is typically the cement that holds the enterprise together. Learn about the components of culture and how to conscientiously change that culture to build a stronger department. 5. Visioning and Strategic Planning: Most FM departments are too focused on their hectic day-to-day activities to engage in visioning and strategic planning. But stepping back and devising a practical FM action plan will actually reduce the daily frenzy! Find out how to do it inside. 6. Structure: Organization structure is a critical DNA linkage. Figuring out the best possible structure for your department is a difficult but essential skill. To simplify the task, the author supplies step-by-step guidelines for choosing the most appropriate structure and the right mix of staff and skills. 7. Future: FM organizations need to pay close attention to business trends and activities that could impact their company and department in the future. Learn about the skills necessary to predict changes and challenges that might soon affect your profession. Filled with how-to instructions, up-to-the-minute research, and a broad, historical perspective, Organization Development for Facility Managers is an important contribution to the field and an essential guide for FM professionals."
Download and read online People Skills in PDF and EPUB Whether it's managing people, taking care of others or working collaboratively in a team, so much of what people do in the workplace is dependent on their ability to work effectively with others. Now in its fourth edition People Skills provides an up-to-date guide to the knowledge and skills required for working successfully with people. Written with the accessibility and practical application for which Neil Thompson is renowned, this book is written for people at all levels. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. Divided in to three key areas of people skills development: • Part I highlights the importance of personal effectiveness; it draws on the key personal skills that are essential to working with people. This includes time management, stress management, being creative and building resilience. • Part II explores core interaction skills; it begins by looking at the diversity of the people we interact with and goes on to equip readers with core communication skills, including verbal, nonverbal and written. It also addresses complex tasks, such as managing conflict appropriately and successful interviewing. • Part III outlines the skills of intervention; it focuses on looking at what needs to be done and the necessary steps to make it happen. From developing anti-discriminatory practice to decision making and reflective practice, it focuses on problem-solving skills in the workplace. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.
Download and read online Communication Yearbook 23 in PDF and EPUB Communication Yearbook 23, originally published in 2000 includes discussions about the relationship between communication and the emotional processes. The authors do not confine the reviews to research conducted in a single context, but instead draw upon scholarship that informs about shame and guilt in intimate, family, organizational and public discourse. Also explored is literature on compliance resistance and the emotional reactions that accompany resistance. Other reviews address issues involving communication about sexual harassment in the workplace, cross-cultural influences on management styles, and the mass media's role in encouraging change in body shape. Offering a tremendous variety of in-depth analyses of communication scholarship in a broad array of research areas, this is a vital sourcebook for researchers, teachers and students alike.
Download and read online Consultation Skills for Mental Health Professionals in PDF and EPUB Consultation interventions are an increasingly popular alternative to clinical practice, allowing the practitioner to interact with and affect many different individuals and organizations. This type of work challenges mental health professionals, drawing on all the skills and resources they may possess, yet also offers some of the greatest rewards and opportunities for service. Filled with numerous case examples and checklists, Consultation Skills for Mental Health Professionals contains a wealth of information on this important area of practice. It provides a comprehensive source for working with a diverse clientele in a variety of settings, discussing both traditional mental health consultation models and the fast-growing field of organizational consulting. The guide is divided into four parts: Individual-Level Consulting Issues takes up individual career assessment and counseling, along with how organizational contexts affect individual jobs; leadership, management, and supervision; executive assessment, selection, interviewing, and development; and executive coaching. Consulting to Small Systems discusses working with teams and groups; planning and conducting training and teambuilding; diversity in the workplace and in consultation. Consulting to Large Systems covers how to work with large organizations, including organizational structure, terms, culture, and concepts, as well as processes such as change and resistance; how to assess organizations, and the characteristics of healthy and dysfunctional workplaces; and issues involved in organizational intervention. Special Consulting Topics include issues such as the practical aspects of running a consulting practice; the skills required for successful clinical consultation; consultation services for special populations; and crisis consultation, including critical incident stress management, psychological first aid, disaster recovery, media communication, and school crisis response.